Shipping Policy

CJ's Cajun Seasoning, LLC, a subsidiary of eakoesystems Holding Co., LLC. Effective Date: June 18, 2026 Overview This Shipping Policy informs our customers of order processing times, carrier partners, delivery estimates, food-safe packaging practices, and applicable shipping rates. By placing an order with us, you agree to the terms outlined below. For questions, please contact our customer service team: Email: cjscajunseasoningms@gmail.com Phone: (769) 233-5988 Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST Order Processing All orders are processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next available business day. You will receive an email confirmation with tracking information once your order has been fulfilled and handed off to our carrier partner. Note: During peak seasons or promotional periods, processing times may be extended. We will communicate any delays promptly. Carrier Partners We ship domestically using the following certified carrier partners: Carrier | Service Types Available USPS (United States Postal Service) | Priority Mail, Priority Mail Express, First-Class Package UPS (United Parcel Service) | UPS Ground, UPS 2-Day Air, UPS Next Day Air FedEx | FedEx Ground, FedEx 2Day, FedEx Overnight Carrier selection may depend on your delivery location, package dimensions, and selected service level at checkout. Domestic Shipping Zones & Delivery Estimates We ship to all 50 U.S. states, Washington D.C., and U.S. territories. Estimated delivery windows below are in transit days and begin after the order processing period. Service Level | Estimated Delivery (Transit Days) | Carriers Used Standard Shipping | 3–7 business days | USPS, UPS Ground, FedEx Ground Expedited Shipping | 2 business days | UPS 2-Day Air, FedEx 2Day Overnight / Express | 1 business day | UPS Next Day Air, FedEx Overnight, USPS Priority Mail Express Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, or circumstances outside our control. Remote locations and U.S. territories may require additional transit time. International Shipping At this time, we do not offer international shipping. We ship to domestic U.S. addresses only. We appreciate your understanding and hope to expand our shipping reach in the future. Food-Safe Packaging Because we ship perishable and food-grade products, all orders are packed using industry-standard food-safe materials designed to maintain product integrity during transit. Our packaging protocols include: - Food-Grade Liners & Insulation: All products are enclosed in FDA-compliant, food-safe inner packaging. - Temperature Management: Where applicable, orders include insulated liners and/or gel ice packs to maintain safe temperatures during standard transit windows. - Tamper-Evident Sealing: Packages are sealed to ensure product security and freshness upon arrival. - Outer Box Protection: Corrugated shipping boxes are used to protect contents from physical damage during handling. We strongly recommend refrigerating or storing your products promptly upon delivery. If your package arrives damaged or if packaging integrity appears compromised, please contact us immediately at cjscajunseasoningms@gmail.com. Shipping Rates Shipping rates are calculated at checkout based on your order contents, destination, and selected service level. Per-SKU shipping rates may apply for certain products due to size, weight, or refrigeration requirements. Shipping Method | Rate Standard Shipping | Calculated at checkout (per SKU + destination) Expedited Shipping | Calculated at checkout (per SKU + destination) Overnight / Express | Calculated at checkout (per SKU + destination) Specific per-SKU shipping rates are displayed on each product page and confirmed in your cart prior to purchase. Free shipping promotions, if offered, will be noted at checkout and in any applicable promotional communications. Order Tracking Once your order ships, you will receive a shipping confirmation email containing a tracking number and a direct link to your carrier's tracking portal. You can also track your order by contacting our customer service team at cjscajunseasoningms@gmail.com or (769) 233-5988. Shipping Address Accuracy Customers are responsible for providing a complete and accurate shipping address at checkout. CJ's Cajun Seasoning, LLC is not liable for delays or losses resulting from an incorrect or incomplete address provided by the customer. Address corrections after an order is placed may result in delays and additional fees. Undeliverable Packages & Returns to Sender If a package is returned to us due to an undeliverable address, refusal of delivery, or failure to claim the package, we will contact you to arrange reshipment. Reshipment fees will apply. Unclaimed returns may be subject to restocking fees. Perishable items that cannot be reshipped may not be eligible for a refund. Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or the expected delivery date) at cjscajunseasoningms@gmail.com or (769) 233-5988. Please retain all original packaging materials, as they may be required for carrier claims. We will work with you and the carrier to resolve the issue as quickly as possible through replacement, reshipment, or refund, as appropriate. Policy Updates CJ's Cajun Seasoning, LLC reserves the right to modify this Shipping Policy at any time. Updates will be posted on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated policy. Principal Business Address: Quinlan, TX (Hunt County) Questions? Contact us at cjscajunseasoningms@gmail.com or (769) 233-5988.